Working as a Debt Collector or a Collection Agent

We look for specific skills and traits in the people we bring on board. Working predominantly on the phone, your role will see you working on behalf of our client to recover outstanding debts incurred by their customers.

You will need to possess good rapport building and negotiation skills to influence and convince the debtors to pay back the money they owe and in turn, helping them to overcome their financial difficulties.

You will at times have to handle challenging and demanding interactions, so excellent communication skills and a resilient nature is required. A background in Collections or Sales and a thorough understanding of the credit management industry is ideal along with the proven ability to consistently meet KPIs and financial targets.

Being self-motivated, results-driven and able to effectively solve problems is also an important trait to have.

Helping our clients is our main purpose. Ensuring we have the right people to do that is our responsibility, and one we don’t take lightly.
We endeavour to make our mark in the business community by consistently being innovative and looking “outside the box” for solutions. If we are proud of DRS and achieve sound results, our clients will have the confidence to stay with us.
Our staff are our most important asset and we recognise this by creating a great working culture through the benefits and the conditions of employment we provide our people. Our open door policy and transparent processes makes for a harmonious working environment.
It’s not only being recognised for the major achievements at work that is
essential to developing a good team, it is also being recognised for the small things that is important, and makes our staff feel like they are part of something important.



“Our team is highly motivated, positive and supportive, and they define themselves professionally by their successes at work. This makes a great environment to work in!”